FAQ

We’ve prepared a list of FAQ to help you solve any issues you may have with the setup or use of Libring. Questions are organized in 3 topics: Connections, Normalization and Reporting.

If you cannot find your issue in the sections below, please reach out to support@libring.com

Connections

Where do I sign in to Libring Edge?
Go to edge.libring.com and a sign in screen will appear where you can enter your login information.
Why does my connections say "Pending Confirmation"?
The connection setup has not been completed. This status will remain until you click the ‘Done’ button in the connection screen.
Why am I seeing 'Invalid Credentials?
Invalid credentials messages can happen because of changes on the user side to credentials that were previously entered into Libring Edge, expired credentials, or because a user doesn’t have access to the partner API.

 

 

If you get a notification for invalid credentials, confirm whether your information is correct or needs updating. If it is a matter of confirming that you have access to the reporting API, contact your Account Manager at the connection in question. For other issues, contact Libring support.

I'm not seeing all the data I want in Normalization for a connection. Where can I change that?
You can add extra dimensions and metrics to a connection in its connection screen.

To see the fields that are available to map, click on the ‘Fields’ tab in the ‘Mappings’ section of the screen.

 

 

Where can I find the email address to send files for reporting?
There are two places you will find your organization-unique email address:
1)  Go to ‘Edit [Organization]’ and it will be visible on the left side of the screen.
2) When you go to add a connection that requires a scheduled email report to be sent to Libring, there will be a note in the ‘Credentials’ portion of the connection screen.
If I have a Connection I don't see on the list, can I send you a file to ingest?
Any connection you don’t see in the list upon setup, please email us the name of the connection and any relevant documents that may be available to you.
If there’s a reporting API, we will integrate that. If not, we can then ask for a daily file to be scheduled.
Check out this video tutorial on How to Add a Connection on the Libring Platform
https://www.youtube.com/watch?v=Vlwkqb_RdMs&t=19s

Normalization

Is there a way to make data normalization more automatic?
Initial setup of your line items can be a little time consuming. That’s why you can create rules that will help to automate some of the more repetitive items that may come up with data collection and organization.
There are two ways to create rules:
1) Add a rule manually by clicking on the Rules tab and clicking on “+ Rule” on the right on the page side. Use the filter to search for the line item that you want to add a rule for. Click on the boxes that you wish to change, and type in what you want the rule to be. Click “Confirm” to change the name.
2) Add rules in bulk by searching what you want to have updated and clicking on the green “bulk” button and typing in what you want to have changed. Be sure to check the box labeled “Also create rule” to create a rule for these lines. By applying the bulk edit, all of the cells containing your search field will be changed. Confirm the changes by clicking the “apply” button.
How do I get the original item to map to a column?
The original item portion of a line item does not appear by default in any dimension for reports. To add it to a column, go to the “Rules” button, click “+ Rule”, and add the variable to the column of your choosing. We recommend using one of the custom columns provided to you for this.
I have a mediation connection but I don't want to see al the partners that come through. How do I exclude data?
There are a few reasons why you’d want to be selective with data coming from a mediation connection. Having another connection from a partner network for one (which would cause data overlap), or not needing reporting data from a partner are a couple that come to mind.
You have two options for excluding data from reporting when it comes to mediation partners:
Go to Normalization and click on the ‘Partners’ tab.
1.Send the network partners to Audit – This option allows you to still see the data coming in for the network partner in our Audit Tool. This is recommended if you want to compare numbers between a network in mediation and its standalone connection.
2. Disable selected partners – In the same menu that you’d stream the partners to Audit, select ‘Disable’ to clear the data from Libring and exclude them from being collected. Network partners can always be enabled should you chose to track their reporting again.
I'm not seeing all the data I want in Normalization for a connection. Where can I change that?
You can add extra dimensions and metrics to a connection in its connection screen. To see the fields that are available to map, click on the ‘Fields’ tab in the ‘Mappings’ section of the screen.

 

 

 

 

 

7 Steps for Normalization Infographic
Make sure you follow these 7 steps to stay on top of your normalization!
Check out this video tutorial on How to Normalize Data on the Libring Platform
https://www.youtube.com/watch?v=SPwGgBJLIWY

Reporting

I'd like to start using the Libring Reporting API. Where can I find the access token for this?
The token is located in the ‘Edit Organization’ page of Edge on the bottom right of the page. Click on the blue box containing the token and copy into your API call.
Am I able to change the look of the graph on the Report Center?
Yes! Click on the settings gear above the graph and uncheck ‘Stack View’.
Do you have a list of metrics that you track available?
Click the following links to see the full list:
While the list of collected metrics is generally the same, Pivot Table offers more ways to use your metrics such as averages and percentages of total. Please note that the metrics that connections collect will vary from connection to connection.
Why would I use Report Center for viewing reports over Pivot Table?
The Report Center is meant to be a snapshot of a certain data set over a designated period of time. It is best used when looking to view a specific metric by a specific dimension (the default is ‘Total Revenue’ by ‘Connection’). Pivot Table is best utilized for deep dives and analysis across multiple dimensions and metrics.
I want to set alerts for certain metrics. How do I do this?
A step-by-step guide to creating and managing alerts can be found here.
Will my saved reports appear in both Pivot Table and Report Center?
Because reports save the conditions of a page at the time of creation, saved reports cannot apply across pages unfortunately.
Am I able to see a total revenue with percentage fees deducted?
You can set a rev share at the connection level for each connection in advanced settings. Simply set the percentage you want to see for a connection in the “Advanced Settings” page of the connection. An example would be if you deduct 15% from a connection for revenue share, you would enter 85% into the box.
Where do I change the base currency of my account?

If you wish to change the base currency of your account please contact support@libring.com

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contact@libring.com

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